Operational & Process Improvement

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Continuous Improvement – Art or Science?

Mastering business process improvement empowers organizations to achieve maximum performance while ensuring quality and conformance, and enabling agile adaptation in response to changing client needs.

Business processes and procedures effect the execution of work on a daily basis and impact the performance of the entire organization. Pivotal applies the science of Lean, Six Sigma, TOC, and other methods to provide clients with a structured yet flexible Pathway to Process Improvement™ for mapping, measuring, managing, and continuously improving business processes and procedures.  Our strategy includes:

• Identification of processes, procedures, documents, resources, and their relationship;
• Elimination or minimization of bottlenecks, duplicated functions, and items that provide no value to the customer;
• Determination of activities, roles, and accountabilities for each employee;
• Application of emerging technologies;
• Evaluation of current quality standards;
• Development and application of performance metrics;
• Modification of current and implementation of new standards; and
• Improvement and/or development of process and procedure manuals and documentation.

To ensure successful and sustainable continuous improvement, Pivotal utilizes its expertise to apply the art of implementation. We will overcome internal politics and lack of management focus to enable buy-in from the leadership team and throughout the organization. Pivotal will provide implementation strategies and guidance, and assist with implementation and reassessments as the processes evolve. We will also align continuous improvement with your strategic goals and metrics to provide elevated accountability. The art of implementation is critical to ensure your organization receives the significant benefits from achieving operational excellence such as:

• Increased client retention and satisfaction due to the outstanding service realized by improved methods and communication;
• Improved timeliness of responses and deliverables;
• Optimized efficiency by use of streamlined business processes;
• Reduced internal and external costs; and
• Higher consistency and uniformity by utilizing repeatable and documented processes and procedures.

Through art and science, Pivotal will help your organization build a strategic competitive advantage while producing a balanced strategy that is aligned with your business goals.